Security / Privacy and Return Policies
Security
All-Med Health Care believes providing you with a secure online experience is of paramount importance. For this reason, we have devoted a great deal of effort to ensure your personal information is protected. Your transactions are supported by industry-standard data encryption, making each transaction you make at All-Med Health Care secure.
Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.
All-Med Health Care’s Secure Shopping Guarantee
The All-Med Health Care Secure Shopping Guarantee helps to cover you against unauthorized charges on your credit card. From our experience, we know it is an important factor to have the same confidence when you use your credit card online as you do when you order by phone. That's why we now offer the All-Med Health Care Secure Shopping Guarantee to help protect you from credit card theft or misuse. Here are the steps we take to help ensure that your purchase is safe with us:
Data encryption. To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information in transit to All-Med Health Care.
The All-Med Health Care Secure Shopping Guarantee. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at www.shopallmeddirect.com, All-Med Health Care will cover your liability up to $50 (the maximum you can be held liable for). In the event of unauthorized credit card use, you must notify your credit card provider in accordance with its reporting rules and procedures.
If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at www.shopallmeddirect.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail, telephone, or by mail.
Security - How To Protect Yourself
If you use a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater) paying attention to two browser features will decrease the chances for the unintended or fraudulent use of your personal information:
- Browser security settings.
Your browser security preference settings are your first line of defense to stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following happen or are about to occur:
- Changing between secure and insecure transmission modes
- Receiving an invalid site identification for the site to which you are about to transmit
- Sending a transmission over an "open" or unsecured connection
Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.
- Browser security signals.
The presence of security measures surrounding the entry of data on a web page is identified in several ways for you on your browser:
- The URL identifying the page will always begin with "https://" versus the normal "http://".
- A security symbol to indicate operation in a mode that supports secure transmissions
- A "closed lock" icon is present in the bottom right-hand corner of your Microsoft Internet Explorer browser screen
- An "unbroken key" icon appears in the lower left-hand corner of the Netscape Navigator browser screen
Security -- Safer Transmissions
Positive identification. The All-Med Health Care Web site is registered with site identification authorities to enable your browser to confirm All-Med Health Care's identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.
Data encryption. If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. All-Med Health Care utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name, address and critically sensitive information like your credit card number. Standing behind our security technology, we also provide the Secure Shopping Guarantee, helping to ensure that you are protected every time you buy online with us. If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order. Use your browser's Back button to return to the previous page.
With these security measures in place, you can also feel confident that the All-Med Health Care Secure Shopping Guarantee protects every credit card transaction you make at www.shopallmeddirect.com. For more details, take a look at this guarantee. If not using a browser with these standard security features, or if you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone to complete your order.
We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be as confident about the security of your transactions and personal information as we are. The end result? When you buy online with All-Med Health Care, you can buy with a measure of confidence.
Privacy
At All-Med Health Care, we are committed to protecting your privacy both before and after the purchase process. We use the information we collect to process your medical equipment orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, billing and shipping addresses, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
When you register, we need only a name and email address, plus information that helps us to customize your on-line experience toward your specific needs and interests.
We personalize your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you.
All-Med Health Care protects your personal information.
When you place orders we offer the use of a secure server. The information you provide to us is sent via a secure socket layer (SSL) transmission. Furthermore, all of this data is protected against unauthorized access, and is stored with 128 bit encryption on our servers, the strongest industry standard encryption.
All-Med Health Care does not sell, trade, or rent you personal information to others. All-Med Health Care may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. www.shopallmeddirect.com may release account information when we believe, in good faith, that such release is reasonably necessary to
- Comply with law,
- Enforce or apply the terms of any of our user agreements or
- Protect the rights, property or safety of www.shopallmeddirect.com, our users, or others.
Your consent
By using our Web site, you consent to the collection and use of this information by All-Med Health Care. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Return and Cancellation Policy
Returns
All-Med Health Care’s product experts review each and every order to ensure our customers get exactly what they want – the correct product. Your satisfaction is very important to us. If we spot possible errors in orders that require measuring and/or fitting, we will notify you immediately by both email and telephone.
When you receive your product you should first open and inspect the contents for damages. All-Med Health Care never delivers used, refurbished, or returned merchandise. We sell and deliver only new products. If you receive a product and discover a missing part, damaged part, or incorrect part, contact us as soon as possible so we can get you up and running. The item will either be replaced free of charge, or you will be sent the missing or defective item. Products must be inspected within 10 days of receipt. All-Med Health Care is committed to providing you with the best products and customer service in the industry.
In the event that you must return a product, you must first call our Customer Service Department at 1-877-725-5633 to obtain an RMA (Returned Merchandise Authorization). RMA requests must be received within 10 days of receiving a product. Lift Chair and Power Mobility product RMA requests must be made within 3 days of receiving the product. Returns authorized by All-Med Health Care must be completed within 30 days of the date of the invoice.
In most cases returns will be accepted as long as the product is in it’s original packaging and the customer pays shipping charges. You must obtain an RMA before returning any product. No returns will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number:
- Customer name
- Order Number
- Reason for the return
Please note: Returning oversize/overweight products can be very expensive. Use care when ordering.
All-Med Health Care reserves the right to reject any returned product for health safety reasons, or if we find the product is in other than new condition.
All products to be returned must be received 100% complete, in re-sellable condition, and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
All items will be subject to a 15% restocking charge.
Some items are non-returnable:
Non-Returnable Products
- Adjustable-Base Beds
- Custom Wheelchairs (Only Transport and Standard Wheelchairs may be returned)
- Wheelchair cushions
- Ramps
- Bath products (raised toilet seats, toilet safety frames, tub and grab bars, shower chairs, transfer benches, commodes) this list is not all-inclusive.
Cancellations
We work hard to see that your product ships quickly. In most cases, products are shipped by the next business day. For this reason, you must cancel your order quickly, or the product will have already shipped out. If the product has shipped, it is no longer a cancellation; it is a return and will be treated as described in the Return Policy.
Cancellation arrangements must be made by telephone. Please call 1-877-725-5633. Do not email.
All-Med Health Care’s hours of operation are 7:30am – 5:30 PM GMT (Arizona Time)
Never refuse a product you ordered. Please follow the instructions in the Return Policy above.
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